FREQUENTLY ASKED QUESTIONS
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CHOOSING YOUR KEYBOARD
How do I choose the right keyboard for me?
Start with how you want it to feel and sound, not the spec sheet. Pick your sound (creamy, thocky, or clacky), your size (from full-size down to compact), and your keycap profile — and let the rest follow. Our shop is organised exactly this way, so you can browse by what matters to you.
What do "creamy," "thocky," and "clacky" mean?
They describe how a keyboard sounds and feels as you type. Creamy is smooth and muted — soft and cushioned, no sharp edges. Thocky is deep and full, with a satisfying low-pitched "thock." Clacky is crisp and bright, with a sharper, snappier sound. There's no right answer — just your answer.
What's the difference between full-size, 98%, TKL, 75%, and 65%?
It's all about which keys are included and how compact the board is. Full-size (100%) has everything, including the number pad. 98%/1800 keeps the number pad but tucks everything closer together. TKL drops the number pad for a tidier footprint. 75% is compact but keeps your function row and arrows. 65% is the smallest, keeping arrows but losing the function row — ideal for small or minimalist desks.
What's a keycap profile — and what's the difference between Cloud-Touch and Classic?
The profile is the shape and height of the keycaps under your fingers. Cloud-Touch (MOA/MA) keycaps are taller and gently rounded for a soft, comfy landing. Classic (Cherry) keycaps sit lower and are sculpted for a familiar, precise feel. Both are lovely — it comes down to the touch you prefer.
I'm new to mechanical keyboards — are they hard to use?
Not at all. Plug it in (or pair it), and you're typing. Everything else — the sound, the feel, the look — is just the fun part. If you're unsure where to begin, browse by sound or size and pick the one that makes you smile.
THE KEYBOARDS THEMSELVES
Are your keyboards wired or wireless?
It varies by model — each product page tells you exactly how that keyboard connects (wired USB-C, wireless, or both) along with its full specs.
Do they work with both Windows and Mac?
Most mechanical keyboards work with both. On a Mac you may occasionally want to remap a key or two, which takes a moment. Check the individual product page for compatibility notes.
Are they good for gaming as well as typing?
Yes — they're a joy for everyday typing, work, and play alike. If you're after a specific feature for gaming, the product page lists each board's details
How loud are they? Will they annoy my coworkers?
It depends on the sound profile. Creamy boards are the most muted and office-friendly; clacky boards are the most expressive. If quiet matters, lean creamy.
Can I change the keycaps or switches?
Some boards allow it — where a keyboard is hot-swappable or has removable keycaps, we'll say so on its product page.
What's included in the box?
Your keyboard, its cable or wireless receiver where applicable, and any keycap-pulling or basic tools that come with it. Some keyboards also come with a few alternate keys, in case you want to change your vibe. Specifics are listed on each product page
ORDERS, SHIPPING & DELIVERY
Which countries do you ship to?
We ship to the United States, Canada, Australia, and the United Kingdom only.
How much does shipping cost?
Shipping is free on orders over $175 (or the equivalent in your local currency). Orders below that are charged a flat shipping rate, shown at checkout.
How long will my order take to arrive?
We ship orders out the next working day, with delivery in around ten working days.
What currency will I be charged in?
Prices are shown and charged in your local currency — US dollars, Canadian dollars, Australian dollars, or British pounds — based on your location.
Will I have to pay customs or import duties?
Depending on your country, import duties or taxes may apply when your order arrives.
How do I track my order?
Once your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Can I change or cancel my order?
Get in touch as soon as possible — if your order hasn't shipped yet, we'll do our best to help. Once it's on its way, our return policy applies.
RETURNS, WARRANTY & FAULTS
What's your return policy?
We want you to love your keyboard. If something's not right, you can return an unused item within 45 days]of delivery for a refund or exchange. Product must be in original packaging.
My keyboard arrived damaged or faulty — what do I do?
We're sorry! Email us at store@laceandkeys.com]with your order number and a video, and we'll make it right with a replacement or refund.
Do your keyboards come with a warranty?
Yes — every keyboard is covered by our 12-month warranty against manufacturing defects.
How long do refunds take?
Once your return is received and approved, refunds are processed within 7 business days to your original payment method.
PAYMENT & SECURITY
What payment methods do you accept?
We accept PayPal and 2Checkout, which supports all major credit and debit cards.
Is it safe to enter my payment details?
Absolutely. Checkout is fully encrypted and handled by trusted payment providers — we never see or store your card details.
ABOUT US
Where are you based?
We're part of Zulu Eden, an online merchant based in Johannesburg, South Africa, on a mission to create opportunities for South African youth. So your pretty new keyboard does a little good in the world, too. You can read our full story on the About page.
How can I contact you?
We'd love to hear from you. Email us at store@laceandkeys.com and we'll get back to you within 15 hours.
