Shipping policy

We want your new keyboard to reach you quickly, safely, and with no surprises. Here's exactly how our shipping works.

Where we ship

We currently ship to:

• United States

• Canada

• Australia

• United Kingdom

If your country isn't listed yet, keep an eye on us — we're growing. 

How quickly we ship

Dispatch — order cut-off times. Orders placed by the following local cut-off times will be shipped the next business day:

• Delivery: Once dispatched, your order arrives in approximately 10 working days, depending on your location.

• Tracking: As soon as your order ships, we'll email you a tracking link so you can follow it to your door.

Orders are processed and shipped on business days (Monday–Friday), excluding public holidays.

Shipping costs

• Free shipping on all orders over $175 (or the equivalent in your local currency).

• Orders under that threshold are charged a flat shipping rate of US$35, calculated and shown at checkout before you pay.

• All prices and shipping costs are displayed in your local currency — US dollars, Canadian dollars, Australian dollars, or British pounds — based on your location.

Customs & import duties

Depending on your country, import duties, taxes, or customs fees may apply when your order arrives. All duties and taxes are included at checkout, so there's nothing more to pay on delivery.

Order accuracy

Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's shipped, and orders returned to us due to an incorrect or incomplete address may incur a re-shipping fee. If you spot a mistake, email us right away and we'll help if the order hasn't yet shipped.

Delays

We do everything we can to get your order to you on time. Occasionally, factors outside our control — customs processing, courier delays, weather, or peak periods — can affect delivery times. If your order seems delayed, get in touch and we'll chase it down with you.

Questions?

We're real people and happy to help. Email us at store@laceandkeys.com with your order number and we'll get back to you within 15 hours.