Refund policy

We want you to love your keyboard. If it's not quite the right fit, here's exactly how returns and refunds work.

Our return window

To be eligible for a refund, your item must be returned to us and received within 45 days of your order date. Because international shipping takes time, we recommend starting your return as early as possible so it reaches us comfortably within that window.

Condition

Items must be returned unused, in their original condition, and with all original packaging intact. We're unable to refund items that show signs of use or arrive without their original packaging.

Return shipping

The cost of return shipping is the customer's responsibility. We recommend using a tracked and insured service, as we can only process a refund once the item reaches us. (Faulty or incorrect items are a different story — see below.)

How to request a refund

Email us at store@laceandkeys.com with your order number and the reason for your return. Once your request is approved, we'll reply with the return address and simple instructions — please wait for our confirmation before sending anything back.

When you'll receive your refund

Once your return arrives and we've confirmed it's in its original condition, we'll process your refund within 7 days of receipt, back to your original payment method. Depending on your bank or card provider, it may take a few extra days to appear on your statement.

Faulty, damaged, or incorrect items

If your keyboard arrives damaged, faulty, or simply isn't what you ordered, that's on us. Email store@laceandkeys.com as soon as possible after delivery with your order number and a photo, and we'll arrange a replacement or a full refund — including any return shipping costs. This does not affect your statutory consumer rights.

Questions?

We're real people and happy to help. Email us at store@laceandkeys.com with your order number and we'll get back to you within 15 hours.